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Empathetic and experienced, I use research and design to solve your customers' challenges

Jocelyn Bergen is an interaction designer and UX researcher with over 20 years of experience analyzing and designing websites, apps, and business processes. 
  • Ethnographic research
    • Recruits study participants, develops interview protocols
    • Conducts interviews and synthesize findings
    • Presents robust documentation, writing and infographics
  • User Experience Design
    • Translates research findings into new designs
    • Moderates collaborative workshops and experimentation
    • Creates interactive prototypes
  • Consultant ready to work with teams in a variety of sectors
    • Strategists, designers, writers, producers, and developers
    • Tech, institutional, government, education, retail, and business
Jocelyn's Resume

Capabilities

  • Interaction Design
  • Information Architecture
  • Task Flows
  • Content Strategy
  • Web & Content Design
  • Personas Development
  • Content Audits
  • Customer Journeys
  • User Interviews
  • Synthesis & Documentation

Selected Research Artifacts - portfolio available on request